Alert: VidyoConnect for Mobile (Android and iOS)

Enghouse Vidyo would like to make our VidyoConnect for Mobile customers aware of an issue that’s effecting our mobile application on Android and iOS.

On-premises customers unable to log into VidyoConnect for Mobile version 22.6.0

• On-premises users will be unable to login on VidyoConnect for Mobile version 22.6.0 (Android and iOS). This issue will also affect providers who are auto-provisioned using Epic Auto-provisioning. This issue does not affect guest users on mobile.
• We have identified and fixed this issue in VidyoConnect for Mobile version 22.6.1 for both Android and iOS.
• If you have not been automatically updated to the latest version, please click on the respective link below and select update.
  • Google Play Store
  • Apple App Store

Which products are affected?

• VidyoConnect for Mobile (Android and iOS)

Need help?

If you still need help after reviewing the links, you can contact your Vidyo Reseller or contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.