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Vidyo Compatibility Matrix for On-Premises

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The Vidyo Compatibility Matrix is for Vidyo customers who have an on-premises installation of Vidyo products. If you are a cloud-only customer, this Compatibility Matrix does not pertain to you because Vidyo will upgrade software as needed and ensure that cross-product compatibility is maintained.

In the following tables, the bold green text indicates the latest and recommended version.

 

The Vidyo Compatibility Matrix is subordinate to the Vidyo Software Maintenance Policy. Therefore, when a pair of releases are listed in this document as compatible, but one or both of those releases are no longer maintained according to the Vidyo Software Maintenance Policy, bug fixing will not be done on those releases.

 

If you'd like information about upgrading your servers, please see the Vidyo Upgrade Steps Lookup Tool.

Product Compatibility With VidyoPortal™

Vidyo Product VidyoPortal
Version 19.2.x
(Supported Version)
VidyoPortal
Version 19.1.x
(Supported Version)
VidyoPortal
Version 18.2.x
(Supported Version)
Infrastructure
VidyoRouter™ 19.2.0 19.1.x 18.2.x

VidyoGateway™

(Refer to the ** and note below)

4.2.1 3.5.2, 4.2.1**  3.5.2
Vidyo Server for WebRTC 3.2.2 3.2.2  3.2.2 
Vidyo Server for Microsoft® UC
(End of Support: Sep 1, 2019) 
3.5 3.5  3.5 
VidyoReplay™ 3.1.5 3.1.4, 3.1.5 3.1.4, 3.1.5
Desktop and Mobile
VidyoConnect™ for desktop 19.3.1, 19.4.0  19.1.1, 19.1.2 18.5.1, 19.1.0
VidyoConnect™ for WebRTC 18.2.7 18.2.7 18.2.7
VidyoConnect for mobile 19.4.0 19.4.0 19.4.0
VidyoDesktop™ 3.6.16 3.6.15, 3.6.16 3.6.15, 3.6.16
VidyoDesktop for Linux®
(End of Support: Feb 3, 2019)  
N/A N/A N/A
VidyoMobile™ for Android™  2.5.5 2.5.5 2.5.5
VidyoMobile for iOS  2.4.4 2.4.3, 2.4.4 2.4.3, 2.4.4
VidyoWeb™  1.3.27 1.3.26, 1.3.27 1.3.26, 1.3.27
VidyoWeb (for WebRTC deployments only) 3.2.26 3.2.25, 3.2.26 3.2.25, 3.2.26
Vidyo Extension for Microsoft Outlook®  2.4.4 2.4.2, 2.4.4 2.4.2, 2.4.4
Vidyo Extension for Google Chrome™
(replaces Vidyo Extensions for Gmail and Google Calendar™)
2.2.1 2.2.1 2.2.1
Huddle Rooms and Board Rooms
VidyoRoom™ HD-2 3.3.27, 19.2.0 3.3.27, 19.2.0 3.3.26, 3.3.27
VidyoRoom HD-3 3.3.27, 19.2.0 3.3.27, 19.2.0 3.3.26, 3.3.27
VidyoRoom HD-40 Revision A and HD-230
(End of Support: May 2021) 
3.3.27, 19.2.0 3.3.27, 19.2.0 3.3.26, 3.3.27
VidyoRoom HD-40 Revision B
(End of Support: May 2023) and
HD-100 Revision D (End of Support: Apr 15, 2021) 
3.3.27, 19.2.0 3.3.27, 19.2.0 3.3.26, 3.3.27
VidyoRoom HD-40 Revision C
(End of Support: Nov 30, 2023) 
3.3.27, 19.2.0 3.3.27, 19.2.0 3.3.26, 3.3.27
VidyoRoom HD-50 (End of Support: May 18, 2019),
HD-100 Revision A, B, C, and 4A, HD-110
(End of Support: May 18, 2019),
and HD-220
(End of Support: May 18, 2019)
N/A N/A  N/A 
VidyoRoom SE 3.3.27, 19.2.0 3.3.27, 19.2.0 3.3.26, 3.3.27
VidyoPanorama™ 600
(End of Support: Sep 15, 2021) 
3.3.27, 19.2.0 3.3.27, 19.2.0 3.3.26, 3.3.27
Platform APIs
VidyoClient API  3.5.16, 3.5.17 3.5.16, 3.5.17 3.5.16, 3.5.17
VidyoWorks™ Client API for the VidyoWeb Browser Extension (for Chrome) 1.3.25, 1.3.26 1.3.25, 1.3.26 1.3.25, 1.3.26
VidyoWorks Client API for the VidyoWeb Browser Extension (for Internet Explorer®, Safari®, and Firefox® version 38.7.0 ESR and earlier than version 52) 1.3.24, 1.3.26 1.3.24, 1.3.26 1.3.20, 1.3.26
VidyoWorks Client API for WebRTC  3.2.24, 3.2.25 3.2.24, 3.2.25 3.2.24, 3.2.25

 

Remote Product Compatibility with VidyoRoom

Vidyo Product VidyoRoom
Version 2.2.4
(Supported
Version)
VidyoRoom
Version 3.1
(Non-
maintained
version)
VidyoRoom
Version
3.3.0-3.3.11
(Supported
Version)
VidyoRoom
Version
3.3.7-3.3.26
Supported
Version)
VidyoRemote™ 3 for Android N/A N/A N/A 3.1.16
VidyoRemote 3 for iOS N/A N/A N/A 3.0.3
AMX® NetLinx® Module for VidyoRoom 1.0 1.0 1.0 1.0
Crestron® Module for VidyoRoom 1.0 1.0 1.0 1.0


**If you are using VidyoGateway version 3.5.x with VidyoPortal and VidyoRouter version 18.3.x, please note that if the conference moderator or a participant mutes the video of another participant in the call, all legacy participants in the call will see the last frozen frame of the participant whose video was muted.

This frozen frame issue was resolved, and in order to prevent this issue from occurring, Vidyo recommends that you upgrade to both VidyoGateway 4.2 and to VidyoPortal 18.3.1 or later.

 

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    Jodi Sergeant

    Updated 1/17/2019

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    Mona Cocciardi

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