ARCHIVED ARTICLE: This article has been archived. Please refer to the published and up-to-date article here.
The Vidyo Compatibility Matrix is for Vidyo customers who have an on-premises installation of Vidyo products. If you are a cloud-only customer, this Compatibility Matrix does not pertain to you because Vidyo will upgrade software as needed and ensure that cross-product compatibility is maintained.
In the following tables, the bold green text indicates the latest and recommended version.
The Vidyo Compatibility Matrix is subordinate to the Vidyo Software Maintenance Policy. Therefore, when a pair of releases are listed in this document as compatible, but one or both of those releases are no longer maintained according to the Vidyo Software Maintenance Policy, bug fixing will not be done on those releases.
If you'd like information about upgrading your servers, please see the Vidyo Upgrade Steps Lookup Tool.
Product Compatibility With VidyoPortal™
| Vidyo Product | VidyoPortal Version 21.6.x (Supported Version) |
VidyoPortal Version 19.1.x (Supported Version) |
VidyoPortal Version 18.2.x (Supported Version) |
|---|---|---|---|
| Infrastructure | |||
| VidyoRouter™ | 21.6.x | 19.1.x | 18.2.x |
|
VidyoGateway™** |
21.1.0, 21.2.0 |
20.1.0, 21.1.0 For version 3.5.2, refer to **. |
3.5.2 |
| VidyoInsights | 20.1.0 | N/A | N/A |
| Vidyo Server for WebRTC | 19.1.0 with 3.x WebRTC Adapter | 19.1.0 with 3.x WebRTC Adapter | 19.1.0 with 3.x WebRTC Adapter |
| VidyoConnect™ for WebRTC (Transcoded Server) | 18.2.9, 20.1.3 | 18.2.9, 20.1.3 | 18.2.9, 20.1.3 |
| VidyoConnect for WebRTC (Native) | 21.1.0, 21.2.0, 21.3.0 | N/A | N/A |
| Vidyo Server for Microsoft® UC (End of Support: Sep 1, 2019) |
3.5 | 3.5 | 3.5 |
| VidyoReplay™ | 21.1.0, 21.2.0 | 20.1.0, 21.1.0 | 3.1.4, 3.1.5 |
| Desktop and Mobile | |||
| VidyoConnect™ for desktop | 20.2.1, 21.3.1, 21.4.0, 21.5.0, 21.6.2 | 19.1.1, 19.1.2 | 18.5.1, 19.1.0 |
|
VidyoConnect for WebRTC |
18.2.8, 21.3.1, 21.4.0, 21.5.1 | 18.2.8 | 18.2.8 |
| VidyoConnect for mobile |
21.6.0 (iOS) 21.6.0 (Android) |
21.6.0 (iOS) 21.6.0 (Android) |
21.6.0 (iOS) 21.6.0 (Android) |
| VidyoDesktop™ | 3.6.18 | 3.6.15, 3.6.16 | 3.6.15, 3.6.16 |
| VidyoDesktop for Linux® (End of Support: Feb 3, 2019) |
N/A | N/A | N/A |
| VidyoMobile™ for Android™ | 2.5.5 | 2.5.5 | 2.5.5 |
| VidyoMobile for iOS | 2.4.4 | 2.4.3, 2.4.4 | 2.4.3, 2.4.4 |
| VidyoWeb™ | 1.3.27 | 1.3.26, 1.3.27 | 1.3.26, 1.3.27 |
| VidyoWeb (for WebRTC deployments only) | 3.2.26 | 3.2.25, 3.2.26 | 3.2.25, 3.2.26 |
| Vidyo Extension for Microsoft Outlook® | 2.4.4 | 2.4.2, 2.4.4 | 2.4.2, 2.4.4 |
| Vidyo Extension for Google Chrome™ (replaces Vidyo Extensions for Gmail and Google Calendar™) |
2.2.1 | 2.2.1 | 2.2.1 |
| Huddle Rooms and Board Rooms | |||
|
VidyoConnect Room SE |
20.3.0, 21.1.0, 21.2.0, 21.2.1 | N/A | N/A |
|
VidyoRoom™ SE |
20.3.0, 21.1.0, 21.2.0, 21.2.1 | 19.3.1, 20.1.0 | N/A |
| VidyoRoom HD-2 | 20.3.0, 21.1.0, 21.2.0, 21.2.1 | 20.2.1, 20.3.0 | 3.3.27, 3.3.28 |
| VidyoRoom HD-3C | 20.3.0, 21.1.0, 21.2.0, 21.2.1 | N/A | N/A |
| VidyoRoom HD-3B without Dextera Card | 20.3.0, 21.1.0, 21.2.0, 21.2.1 | 19.2.1 | 3.3.27, 3.3.28 |
| VidyoRoom HD-3B with Dextera Card | 19.2.1 | 19.2.1 | 3.3.27, 3.3.28 |
| VidyoRoom HD-3 without Dextera Card (End of Support: Feb 1, 2025) | 20.3.0, 21.1.0, 21.2.0, 21.2.1 | 19.2.1 | 3.3.27, 3.3.28 |
| VidyoRoom HD-3 with Dextera Card (End of Support: Feb 1, 2025) | 19.2.1 | 19.2.1 | 3.3.27, 3.3.28 |
| VidyoRoom HD-3 without Dextera Card (End of Support: Feb 1, 2025) | 19.2.1 | 19.2.1 | 3.3.27, 3.3.28 |
| VidyoRoom HD-40 Revision B (End of Support: May 2023) |
19.3.1, 21.1.0, 21.2.0, 21.2.1 | 19.3.1, 21.1.0, 21.2.0, 21.2.1 | 3.3.26, 3.3.27 |
| VidyoRoom HD-40 Revision C (End of Support: Nov 30, 2023) |
19.3.1, 21.1.0, 21.2.0, 21.2.1 | 19.3.1, 21.1.0, 21.2.0, 21.2.1 | 3.3.26, 3.3.27 |
| VidyoRoom HD-40 Revision D | 19.3.1, 21.1.0, 21.20, 21.2.1 | N/A | N/A |
| VidyoPanorama™ 600 (End of Support: Sep 15, 2021) |
3.3.28 | 3.3.28 | 3.3.28 |
| Platform APIs | |||
| VidyoClient API | 20.2.0, 21.4.0, 21.5.0, 21.6.0 | 20.2.0, 21.6.0 | 20.2.0, 21.6.0 |
| VidyoWorks™ Client API for the VidyoWeb Browser Extension (for Chrome) | 1.3.26, 1.3.27 | 1.3.26, 1.3.27 | 1.3.26, 1.3.27 |
| VidyoWorks Client API for the VidyoWeb Browser Extension (for Internet Explorer®, Safari®, and Firefox® version 38.7.0 ESR and earlier than version 52) | 1.3.26, 1.3.27 | 1.3.26, 1.3.27 | 1.3.26, 1.3.27 |
| VidyoWorks Client API for Windows/OSX/Android/iOS | 3.5.23, 3.5.25 | 3.5.23, 3.5.25 | 3.5.23, 3.5.25 |
Remote Product Compatibility with VidyoConnect Room and VidyoRoom
| Vidyo Product | VidyoConnect Room Version 20.3.0 (Supported Version) |
VidyoRoom Version 2.2.4 (Supported Version) |
VidyoRoom Version 3.1 (Non- maintained version) |
VidyoRoom Version 3.3.0-3.3.11 (Supported Version) |
|---|---|---|---|---|
| VidyoControl™ for iOS and Android | 20.3.0 | N/A | N/A | N/A |
| VidyoRemote™ 3 for Android | N/A | N/A | N/A | 3.1.16 |
| VidyoRemote 3 for iOS | N/A | N/A | N/A | 3.0.3 |
| AMX® NetLinx® Module for VidyoRoom | N/A | 1.0 | 1.0 | 1.0 |
| Crestron® Module for VidyoRoom | N/A | 1.0 | 1.0 | 1.0 |
**If you are using VidyoGateway version 3.5.x with VidyoPortal and VidyoRouter version 18.3.x, please note that if the conference moderator or a participant mutes the video of another participant in the call, all legacy participants in the call will see the last frozen frame of the participant whose video was muted.
This frozen frame issue was resolved, and in order to prevent this issue from occurring, Vidyo recommends that you upgrade to VidyoGateway 4.2 or later and to VidyoPortal 18.3.1 or later.
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Updated 1/17/2019
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