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Known Issues with Previous Generation Vidyo Endpoints


Vidyo is focused on our next-gen endpoints platform which is the VidyoConnect line.

As such, certain items open and known in the previous line of products no longer reproduce or are not relevant to the flow in VidyoConnect.

These items will be noted here as an active master article linking to the limitations that will remain in the previous product line.

Product Description Addressed in
VidyoDesktop VidyoDesktop reports device names up to 23 characters No
  When using a display name with a ";" symbol, participants only see info before the  ";" No
  Monitor names are garbled when trying to share content Yes
  Sometimes when setting system language to Japanese, the email invite still sends as English Yes
  VidyoDesktop text is over sized in certain application windows Yes
  On a Mac with VidyoDesktop sharing in full-screen mode is not possible Yes
  Mac OS Sierra - Participants are thumbnail-sized when joining a meeting Yes
  VidyoDesktop active speaker mode is shown instead of tile view Yes
  When using the email button from the VidyoDesktop in-call sidebar in order to invite others to a meeting, an error occurs. Yes
  Control meeting shows "orphaned" participants for VidyoDesktop endpoints sometimes Yes
VidyoMobile Alphabets, numbers, and 'space' are not displayed properly in UTF8 Yes
  VidyoMobile for iOS does not notify an incoming call when in background No
  If a username has an @ symbol in it, login history isn't displayed properly No
  Display name with @ symbol causes the list of users to be sorted unexpectedly No
  When an Android device is set to landscape and joins a conference, the image is vertical Yes
Vidyo Extension for Google Chrome A space character must be allowed to exist after the meeting link, else clicking on "Join via Vidyo" button will present a corrupted link Yes
VidyoRoom VidyoNeo direct calling to VidyoRoom Gen3 endpoints Yes
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