How Do I Leverage the "Forgot My Password" Feature?

VidyoConnect

1. Find your VidyoPortal tenant address (ex; company.vidyocloud.com)
2. Enter the following URL in your web browser while replacing company with your Tenant name https://company.vidyocloud.com/forgotpassword.html
3. Enter the email address associated with the account
4. You will receive an email with a temporary login

The forgot your password screen will be presented

For Admins and Operators:

1. Find your VidyoPortal tenant address (ex; company.vidyocloud.com) and add /admin.
2. Enter the email address associated with the account
3. You will receive an email with a temporary login

But what if I get this message?

If you encounter the following message, please contact your local network administrator or VidyoCloud support for assistance.  This message is presented when third party authentication has been configured such as Active Directory or SAML.