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How Do I Report a Security Issue to Vidyo?

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Vidyo takes security very seriously; therefore, if you believe you've discovered a security vulnerability or any other security issue while using a Vidyo product or service, please report the issue to us at your earliest convenience.

To report a security issue to Vidyo:

  1. Go to the Vidyo Help Center

  2. Click the green Submit a Ticket button.

  3. Choose the flow most suited to the security issue.
    Some of the available options are shown here: 

    SecurityTicket.png

  4. Explain your security vulnerability or concern in the ticket title and description.

Our engineers will treat your ticket as a high-severity, high-priority ticket in the system and mark it as security-related before commencing our internal escalation process.

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