When getting ready for any video conference there are a few things you can do to ensure an excellent experience every time you meet.
Connect over a Computer:
- Requirements: A computer, microphone and speakers, camera, and a network connection.
- Windows: 10, 8.1, 7 MacOS: 10.11 and higher
- Network Connection: Opt for a hard-wired connection instead of Wi-Fi.
- Resource Availability: Close unnecessary applications before connecting.
- Device Access: If prompted, you must grant access to your camera & microphone.
- Camera Positioning: Center yourself within the camera frame.
- Audio: Use earbuds with in-line mic for high-quality audio.
- If you do not have earbuds ensure you are in a quiet, private location.
- Mute your microphone when not speaking.
- Lighting: Place lighting in front of your face but behind your device to illuminate your face.
Connect over a Mobile Device:
- Requirements: An Android or iOS device with a current operating system.
- Network Connection: Opt for Wi-Fi instead of a data connection. Data rates apply.
- Test your connection prior to your video visit. Try streaming a video to test your connection.
- Don't switch between Wi-Fi & data connections in-call. This will cause a call disconnection.
- Resource Availability: Close unnecessary applications before connecting.
- Device Access: If prompted, you must grant access to your camera & microphone.
- Device Positioning: Hold devices steady to prevent distraction.
- Audio: Use earbuds with in-line mic for high-quality audio.
- If you do not have earbuds ensure you are in a quiet, private location.
- Mute your microphone when not speaking.
- Lighting: Place lighting in front of your face but behind your device to illuminate your face.
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