Video Conferencing Best Practices

When getting ready for any video conference there are a few things you can do to ensure an excellent experience every time you meet.

Connect over a Computer:

• Requirements: A computer, microphone and speakers, camera, and a network connection.
  • Windows: 10, 8.1, 7 MacOS: 10.11 and higher
• Network Connection: Opt for a hard-wired connection instead of Wi-Fi.
• Resource Availability: Close unnecessary applications before connecting.
• Device Access: If prompted, you must grant access to your camera & microphone.
• Camera Positioning: Center yourself within the camera frame.
• Audio: Use earbuds with in-line mic for high-quality audio.
  • If you do not have earbuds ensure you are in a quiet, private location.
  • Mute your microphone when not speaking.
• Lighting: Place lighting in front of your face but behind your device to illuminate your face.

Connect over a Mobile Device:

• Requirements: An Android or iOS device with a current operating system.
• Network Connection: Opt for Wi-Fi instead of a data connection. Data rates apply.
  • Test your connection prior to your video visit. Try streaming a video to test your connection.
  • Don't switch between Wi-Fi & data connections in-call. This will cause a call disconnection.
• Resource Availability: Close unnecessary applications before connecting.
• Device Access: If prompted, you must grant access to your camera & microphone.
• Device Positioning: Hold devices steady to prevent distraction.
• Audio: Use earbuds with in-line mic for high-quality audio.
  • If you do not have earbuds ensure you are in a quiet, private location.
  • Mute your microphone when not speaking.
• Lighting: Place lighting in front of your face but behind your device to illuminate your face.