- VidyoRoom HD3 paired with a VidyoPortal offering a lower version than 3.3.14 with auto update enabled reboots in a loop.
- Power off VidyoRoom HD3.
- Login to your VidyoPortals super or admin page if ON Prem.
- Login to your VidyoPortals admin page for VidyoCloud tenant.
- Go to Settings, Manage Endpoint Software, Endpoint Software Versions.
- Click browse and choose the VidyoDesktop installer of version 3.3.14 or higher.
- Click upload.
- Click the checkbox of the newly uploaded file and then click Activate.