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Get to Know Your Vidyo Support Package


Take a moment to download our guide to support services for your deployment to understand exactly what you can expect from us. For more details on you service and support terms please click here.

To ensure the quickest ticket resolution every time share the quick tip sheet on opening an effective ticket with your whole team.

You will see the attached guides at the bottom of this page. Be sure to download the Support Basics document that matches your deployment type: On-Prem or Cloud.


Empower your support team with basic troubleshooting skills for Vidyo technology:

Access training for VidyoConnect service desk tier 1


If you didn’t find what you’re looking for, click here to find out how to contact the VidyoCloud Support Team.



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