• 11/10/2017 3:01PM to 3:07PM UTC: Inability to record and/or access the recording library.
  • 11/10/2017 11:04AM to 2:16PM UTC: Inability to record and/or access the recording library.

 Post Mortem:

Vidyo Recording and Webcast services experienced an identified rare defect which can suspend access to the service. The effect on the users was an inability to record and/or access the recording library during 11:04AM UTC to 2:16PM UTC and 3:01PM UTC to 3:07PM UTC. Some recorded material may have been lost.
Vidyo is working on a plan to recover from this state in the near term and recover services automatically.

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