- 11/10/2017 3:01PM to 3:07PM UTC: Inability to record and/or access the recording library.
- 11/10/2017 11:04AM to 2:16PM UTC: Inability to record and/or access the recording library.
Vidyo Recording and Webcast services experienced an identified rare defect which can suspend access to the service. The effect on the users was an inability to record and/or access the recording library during 11:04AM UTC to 2:16PM UTC and 3:01PM UTC to 3:07PM UTC. Some recorded material may have been lost.
Vidyo is working on a plan to recover from this state in the near term and recover services automatically.