User needs to ensure that the corresponding US keyboard is selected on the Windows OS level to ensure the Vidyo handheld remote (IR or RF) works for the VidyoRoom SE application.

  1. In Windows, access the Control Panel.
  2. Access the Region and Language section.
  3. Click on the Keyboards and Languages tab.
  4. Click on the Change keyboards... button.
  5. Under the General tab, click on Add...
  6. Ensure that you have selected the US (Default) or US English Table for IBM Arabic 238_L under the English (United States)->Keyboard selected.  Click OK.
  7. Click OK to save all the changes.
  8. Reboot computer.
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