What's New in this Release
Here's what's new in this release:
- Support for video conferencing using the following Workspace features has been added:
- Voice escalation to Vidyo
- Chat escalation to Vidyo using Genesys eServices and/or Genesys Web Engagement
- Click-to-Vidyo using the Genesys Vidyo Server
When an agent starts a video conference in the room that they own and another agent joins along with additional participants, the room is not deleted and the additional participants are not removed from the conference even after the agent who owns the conference disconnects. An audit deletes any open and empty rooms owned by the agent who started the video conference upon logging into the Workspace.