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Compatibility for the VidyoEngage for Genesys Adapter

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This article contains the following sections:

 

The following tables define the compatibility between the VidyoEngage™ for Genesys Adapter, operating systems, specific platforms, browsers, and Genesys components.

Vidyo WDE Plugin 

Component Version
Operating System Desktop Windows 7 64-bit
Windows 10 64-bit
.NET Framework 4.5
4.6
Genesys Platform

CIM version 8

eServices 8.5

Interaction Server 8.5.100.18

Orchestration Server 8.1.400.45

TServer SIP 8.1

GMS 8.5

Workspace Desktop Edition*

8.5.128.xx
8.5.125.xx
8.5.117.xx

Workspace Desktop Edition SIP Endpoint

8.5.1.xxx

 * Check VidyoEngage for Genesys: About Version 18.4.0.1 for detailed information about the installation package contents.

Vidyo Server

Component Version
Operating Systems Server Windows Server 2008 64-bit
CentOS 6.6
Genesys Platform

CIM version 8

eServices 8.5

Interaction Server 8.5.100.18

Orchestration Server 8.1.400.45

TServer SIP 8.1

GMS 8.5
Third Party to support

Java and JDK 8

 

Web Widgets

Component Version
Operating Systems Server Windows Server 2008 64-bit
CentOS 6.6
Operating Systems Desktop Windows 7 64-bit
Windows 10 64-bit
Genesys Platform

CIM version 8

eServices 8.5

GMS 8.5

Genesys Widgets 9.0

Web Browsers

Firefox 46

Chrome 42

Safari 11

Internet Explorer 11

Third Party to support

Apache Tomcat 8, 9

Java and JDK 8

Vidyo Server

18.4.0.1

 

ORS Routing Scripts

Component Version
Operating Systems Server Windows Server 2008 64-bit
CentOS 6.6
Genesys Platform

Orchestration Server 8.1.400.45

Composer 8.1.430.03

Third Party to support

Apache Tomcat 8, 9

Java and JDK 8

Vidyo Server

18.4.0.1

  

For the Vidyo Server, the Genesys recommendation is to use the same specs as the small configuration referenced in the Genesys Hardware Sizing Guide. Refer to the Genesys System Level Guides in the Genesys documentation.

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