The following table defines the compatibility between the VidyoEngage for Genesys Adapter, operating systems, specific platforms, and browsers. 

Vidyo Client 3.3.4
Operating Systems
  • Agent Desktop: Windows 7 64-bit
  • Server Environment: Windows Server 2008 64-bit

See the Genesys Supported Operating Environment Reference Manual for all supported operating systems.
Genesys Platform

CIM version 8

  • Interaction Server 5.100.18
  • Orchestration Server 8.1.400.45
Web Browsers
  • Firefox® version 46
  • Chrome version 42
  • Internet Explorer 11
Third Party to support click-to-Vidyo
  • Apache Tomcat 6
  • Java and JDK 8
Workspace Desktop Edition 8.5.111.21


The Genesys recommendation is to use the same specs as the small configuration referenced in the Genesys Hardware Sizing Guide for the Vidyo Server.

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