The following table defines the compatibility between the VidyoEngage for Genesys Adapter, operating systems, specific platforms, and browsers.
For the Genesys components, see the Genesys Supported Operating Environment Reference Manual.
|Operating System Desktop||
Windows 7 64-bit, Windows 10 64-bit
CIM version 8
|Third Party to support click-to-Vidyo||
|Workspace Desktop Edition||Workspace version 8.5.111.xx or 8.5.117.xx (see the "Installing the Workspace" section for more information|
The Genesys recommendation is to use the same specs as the small configuration referenced in the Genesys Hardware Sizing Guide for the Vidyo Server.