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VidyoGateway: About Version 3.5.2


Important Notices

  • You must upgrade to VidyoGateway™ version 3.5.2 from VidyoGateway version 3.5.1. Therefore, if you have a VidyoGateway version earlier than 3.5.1, you must first upgrade to 3.5.1 and then upgrade to 3.5.2.

  • Starting with version 3.3.2, the VidyoGateway VE enforces capacity based on CPU reservation, not Virtual Machine configuration. If there is no resource reservation or minimal reservation, the capacity will default to one video call or ten audio-only calls.

  • VidyoGateway VE version 3.3.x uses more memory in order to run more efficiently than older versions of VidyoGateway VE, and therefore requires a minimum of 4 GB of memory. Because previous versions required less memory, you may need to increase the memory allocation on your VidyoGateway Virtual Machine before upgrading.


What's New in this Release

Here's what's new in this release:

  • Resolved Issues
    • We’ve fixed several issues to enhance both the security and usability of the VidyoGateway as noted in the "Resolved and Known Issues" section below.



To determine which version of the VidyoPortal™ your VidyoGateway release is compatible with, do one of the following:


Resolved and Known Issues

Resolved Issues

The following table lists the resolved issues in VidyoGateway version 3.5.2 (402):

VidyoGateway Version 3.5.2 - Resolved Issues
Key Summary
VGW-2771 Entering a value in the H.245 Min TCP Port and H.245 Max TCP Port fields no longer causes H.323 calls to fail.
VGW-2766 H.323 calls no longer require multiple connect attempts with certain multipoint control units (MCUs).
VGW-2764 When the VidyoGateway is inactive for at least 15 minutes, the Login page now displays and the user is forced to log back in.
VGW-2746 VidyoGateway version 3.5.1 (450) no longer fails when calls are placed from VidyoDesktop™ to the Sony® PCS-VCS-MCU.


Known Issues

The following table lists the known issues in VidyoGateway version 3.5.2 (402):

VidyoGateway Version 3.5.2 - Known Issues
Key Summary
VGW-2706 SIP calls from some Avaya™ Scopia endpoints do not work; however, H.323 calls do.
VGW-2698 The hardware version of the product may sometimes display the incorrect processor type.
VGW-2663 In some cases, when a Vidyo endpoint has muted its audio, the VidyoGateway might still show its audio as enabled.
VGW-2566 Whitelisted and blacklisted IP addresses fail to download when using the Apple® Safari® browser.
VGW-2534 In some cases, H.323 participants joining Vidyo calls via audio-only service may hear announcements regarding DTMF tones for muting/unmuting their lines, but they will not be able to act upon them.
VGW-2277 The Admin UI does not prevent admins from downgrading a build.
VGW-2094 When hundreds of trusted certificate authority certificates are imported, the Security page Advanced tab takes a long time to load. In some cases, the browser may warn that the server is unresponsive.
VGW-1975 Enabling the IVR requires a default prefix; however, the Services page allows the default prefix to be deleted when the IVR is enabled.
VGW-1380 If a Polycom® HDX endpoint is receiving shared content from VidyoDesktop™ and then tries to send content, VidyoDesktop will not receive the content and, moreover, the HDX will stop showing the content being shared from VidyoDesktop.
VGW-842 When VidyoGateway rejects calls on services that do not offer SRTP media encryption, the call is rejected with a "603 decline" message when a "488 not acceptable" message should appear instead.

LIFO content sharing does not work if shared content is already present in the conference. 

Workaround: If the queue is changed at all (the shared content is removed, added, or changed), LIFO works as expected.


VidyoGateway Interoperability Matrix

Vidyo does not officially support equipment that has been announced as End of Life by the OEM.

The following table lists the equipment that has been tested with VidyoGateway.

Vendor System Name Latest Version Tested Known Issues
Cisco® Jabber® Desktop Client  
Cisco SX80 TC7.3.4.e4daf54  
EX60 6.2.1  
C20 6.2.1  
LG VR5010H 20130507-8886 Far End Camera Control (FECC) does not work with this endpoint.
LifeSize® Passport™ 4.7.0 (19)  
LifeSize Team 220™ 4.11.7 (3)
4.1.1 (17)
SoftPhone™ 8.1.12  
Polycom® RealPresence® Group 300/500 4.1.1-60400
Polycom Classic ViewStation

  • H.263 or H.263/H.264 modes only.

  • H.239 (content sharing) must be disabled.
Polycom VSX 6000A  
Polycom PVX Soft Client 8.0.2
In order for the Polycom PVX endpoint to interoperate correctly with the VidyoGateway, the H.264 codec must be enabled on the PVX client at all times.
Polycom HDX® 4000 3.1.0-23277 Artifacts may be observed at the Polycom endpoint for SD and HD calls in security mode.
Polycom HDX 6000 HD and
HDX 8000 HD Artifacts may be observed at the Polycom endpoint for SD and HD calls in security mode.
Tandberg 3000MXP F9.0 Codec sends CIF for SD H.323/H.263 conference calls instead of SD.
Tely HD Pro v5.0.2-2  
Sony® PCS-1 3.41
  • H.323/H.263 call – color artifacts may occur.

  • H.323/H.264 CIF or SD call – occasionally results in flickering video.
Sony PCS-XG80 2.14.00 DTMF tones are not detected on IVR calls.
Cisco CallManager  
LG iPECS UCP100 1.0Ch DEC/14 Can only run CIF in non-encrypted mode.
Gatekeeper/Session Border Controller
Oracle (Acme-Packet) Net-Net 3820 SCX6.3.0 MR-2 Patch 2  
MCU 4205 4.3(2.30)  
MCU 4501 4.3(2.30)  
Polycom DMA 7000 3.0.0_Build_5  
Polycom RPCS 800s  
Polycom RMX 2000  
Cisco VCS 7.1
Polycom DMA  
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  • Avatar
    Jodi Sergeant

    The contents of this article are now merged into a master release notes article for VidyoGateway. For more information, click the VidyoGateway: Releases article.  

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