What's New in this Release

This release package contains the Vidyo plugin along with the tested WDE versions 8.5.111.xx and 8.5.117.xx. The installation package files for the WDE plugin binaries are split into two zip files in the WorkspaceDesktopEdition folder, which are as follows: 

• WorkspacePlug-in_Vidyo_17.2.1.0-111.21_11022017.zip, supports WDE 8.5.111.xx
• WorkspacePlug-in_Vidyo_17.2.1.0-117.26_11022017.zip, supports WDE 8.5.117.xx

The zip file naming convention has changed since the last release to the following: WorkspacePlug-in_Vidyo_<version-plugin>-<version-wde>_<release-date>.zip.

Here's what's new in this release: 

• Resolved Issue
  
  • VidyoEngage for Genesys is designed to support both a single shared VidyoPortal user for ALL Genesys agent accounts and a single VidyoPortal user for EACH Genesys agent account. In version 17.2.1, an issue prohibited support for the single shared VidyoPortal user for all agent accounts; however, this issue has been resolved in version 17.2.2. 
   

Deployment Package Contents

The deployment package contents include the following: 

Resolved and Known Issues

Resolved Issue

The following table lists the resolved issue in VidyoEngage for Genesys version 17.2.2:

Known Issue

The following table lists the known issues in VidyoEngage for Genesys version 17.2.2: