What's New in this Release
This release package contains the Vidyo plugin along with the tested WDE versions 8.5.111.xx and 8.5.117.xx. The installation package files for the WDE plugin binaries are split into two zip files in the WorkspaceDesktopEdition folder, which are as follows:
- WorkspacePlug-in_Vidyo_22.214.171.124-111.21_11022017.zip, supports WDE 8.5.111.xx
- WorkspacePlug-in_Vidyo_126.96.36.199-117.26_11022017.zip, supports WDE 8.5.117.xx
The zip file naming convention has changed since the last release to the following: WorkspacePlug-in_Vidyo_<version-plugin>-<version-wde>_<release-date>.zip.
Here's what's new in this release:
- Resolved Issue
- VidyoEngage for Genesys is designed to support both a single shared VidyoPortal user for ALL Genesys agent accounts and a single VidyoPortal user for EACH Genesys agent account. In version 17.2.1, an issue prohibited support for the single shared VidyoPortal user for all agent accounts; however, this issue has been resolved in version 17.2.2.
Deployment Package Contents
The deployment package contents include the following:
|FILE||CHANGED FROM LAST RELEASE|
|VidyoServer_188.8.131.52_02112017.zip||No change from 184.108.40.206_09112017|
|WebIntegration_Vidyo_220.127.116.11_02112017.zip||No change from 18.104.22.168_09112017|
|WorkspacePlug-in_Templates_22.214.171.124_02112017.zip||No change from 126.96.36.199_09032016|
|VidyoApplications_188.8.131.52_02112017.zip||No change from 184.108.40.206_09032016|
|ORSApp_220.127.116.11_02112017.zip||No change from 18.104.22.168_09162016|
Resolved and Known Issues
The following table lists the resolved issue in VidyoEngage for Genesys version 17.2.2:
|VidyoEngage for Genesys Version 17.2.2 - Resolved Issue|
Support for a shared account login to the VidyoPortal has been fixed. Therefore, the WDE now supports both a single shared VidyoPortal user for ALL Genesys agent accounts and a single VidyoPortal user for EACH Genesys agent account.
The following table lists the known issues in VidyoEngage for Genesys version 17.2.2:
|VidyoEngage for Genesys Version 17.2.2 - Known Issue|
|GEN-110||The Invite Expert button does not function for Chat-to-Vidyo and Voice-to-Vidyo escalations once the voice or chat interaction is ended. The agent can invite an expert using the Invite Expert button only while the parent interaction is active.|