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VidyoConnect Service Desk Tier 1 Training


Vidyo has designed our Service Desk Tier 1 for VidyoConnect™ training to empower support engineers with the ability to efficiently and effectively diagnose and troubleshoot common VidyoConferencing™ issues. As a result of watching this training video, support engineers will have a consistent approach to solving VidyoConferencing related problems, thereby providing a consistent and speedy customer experience and easily facilitating escalation paths.

  • Designed for all support levels supporting frontline Vidyo issues
  • Gather relevant information and Vidyo endpoint logs
  • Troubleshoot VidyoConnect connectivity & AV performance issues
  • Reference additional support information
  • Identify connectivity/pre-call issues
  • Properly escalate VidyoConnect, VidyoMobile, VidyoGateway and VidyoVoice connectivity and performance issues to the Vidyo Support Team

View this OnDemand session below:



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  • Avatar
    Jim Ramirez

    Vidyo Support,

    Is it possible to download the slides from this presentation?

    registration code 135381512.

    Jim Ramirez, PMP

    Service Desk Program Coordinator

    w: 970-372-4535 | m: 970-402-6170 |

    2537 Research Blvd, Suite 201, Fort Collins, CO 80526

    USDA/NRCS Contractor – Team ASRC Federal Vistronix | Customer-Focused. Operationally Excellent

  • Avatar
    Maggie Winters

    Hi Jim,

    Thank you for the excellent feedback. You will now see that you can download the slides from this presentation as a pdf. Do let us know if you have any questions at all

    Maggie Winters

    Vidyo Adoption Services

  • Avatar
    Jim Ramirez

    Thank you Maggie. 

    Jim Ramirez

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