Vidyo has designed our Service Desk Tier 1 for Vidyo Neo™ training to empower support engineers with the ability to efficiently and effectively diagnose and troubleshoot common VidyoConferencing™ issues. As a result of watching this training video, support engineers will have a consistent approach to solving VidyoConferencing related problems, thereby providing a consistent and speedy customer experience and easily facilitating escalation paths.
- Designed for all support levels supporting frontline Vidyo issues
- Gather relevant information and Vidyo endpoint logs
- Troubleshoot Vidyo Neo connectivity & AV performance issues
- Reference additional support information
- Identify connectivity/pre-call issues
- Properly escalate Vidyo Neo, VidyoMobile, VidyoGateway and VidyoVoice connectivity and performance issues to the Vidyo Support Team
View this OnDemand session below: