Vidyo has designed our Service Desk Tier 1 for VidyoConnect™ training to empower support engineers with the ability to efficiently and effectively diagnose and troubleshoot common VidyoConferencing™ issues. As a result of watching this training video, support engineers will have a consistent approach to solving VidyoConferencing related problems, thereby providing a consistent and speedy customer experience and easily facilitating escalation paths.
- Designed for all support levels supporting frontline Vidyo issues
- Gather relevant information and Vidyo endpoint logs
- Troubleshoot VidyoConnect connectivity & AV performance issues
- Reference additional support information
- Identify connectivity/pre-call issues
- Properly escalate VidyoConnect, VidyoMobile, VidyoGateway and VidyoVoice connectivity and performance issues to the Vidyo Support Team
View this OnDemand session below:
Is it possible to download the slides from this presentation?
registration code 135381512.
Jim Ramirez, PMP
Service Desk Program Coordinator
w: 970-372-4535 | m: 970-402-6170 | James.Ramirez@ftc.usda.gov
2537 Research Blvd, Suite 201, Fort Collins, CO 80526
USDA/NRCS Contractor – Team ASRC Federal Vistronix | Customer-Focused. Operationally Excellent
Thank you for the excellent feedback. You will now see that you can download the slides from this presentation as a pdf. Do let us know if you have any questions at all
Vidyo Adoption Services
Thank you Maggie.
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