Vidyo has designed our Service Desk Tier 1 for Vidyo Neo™ training to empower support engineers with the ability to efficiently and effectively diagnose and troubleshoot common VidyoConferencing™ issues. As a result of watching this training video, support engineers will have a consistent approach to solving VidyoConferencing related problems, thereby providing a consistent and speedy customer experience and easily facilitating escalation paths.

  • Designed for all support levels supporting frontline Vidyo issues
  • Gather relevant information and Vidyo endpoint logs
  • Troubleshoot Vidyo Neo connectivity & AV performance issues
  • Reference additional support information
  • Identify connectivity/pre-call issues
  • Properly escalate Vidyo Neo, VidyoMobile, VidyoGateway and VidyoVoice connectivity and performance issues to the Vidyo Support Team

View this OnDemand session below:


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