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Workaround for Windows 10 Systems that are Unable to Access the VidyoPortal Admin Interface on older Portal releases


If you are using a Windows® 10 system with Chrome™ or Firefox® on an on-premises VidyoPortal that is running a version earlier than 17.2, you may be unable to access the VidyoPortal™ Admin interface. As a workaround, Vidyo recommends doing any of the following:

  • Use the Microsoft Edge™ browser.
  • Use a Windows 7 or Mac® with any browser.
  • Upgrade to VidyoPortal version 17.2.


If you are a cloud customer, this issue does not affect you.


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