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How to gather diagnostic logs as well as advanced diagnostic logs from VidyoMobile.

 

Diagnostic Logs

  1. Open VidyoMobile
  2. Tap the settings cog
  3. Tap Send Logs
  4. Enter the email details and tap Send

 

 

 

Diagnostic Logs with custom debug levels (iOS)

When troubleshooting a connection issue it may be necessary to elevate VidyoMobile's logging features to provide more detail used to help us better diagnose an issue.  

Pleas note: This step would be done before reproducing an issue and followed by the steps above to then send the generated log file to your support team.

Default log levels are : FATAL ERROR WARNING INFO@AppGui INFO@AppEmcpClient INFO@LmiApp INFO@App INFO@AppGuiUser INFO@AppWebProxy INFO@LmiH264SvcPace

  • Open VidyoMobile
  • Clear the Portal Address
  • Tap in the Portal Address field seven times
  • This will open a new dialog along the top of the screen
  • Enter the log level customizations provided by Vidyo Support in this area
  • Click Apply

 

 

Diagnostic Logs with custom debug levels (Android)

  • Open VidyoMobile
  • Tap and hold the Vidyo Logo until the log level dialog appears
  • Enter the log level customizations provided by Vidyo Support in this area
  • Click Apply

 Default log levels are : FATAL ERROR WARNING INFO@AppGui INFO@AppEmcpClient INFO@LmiApp INFO@App INFO@AppGuiUser INFO@AppWebProxy INFO@LmiH264SvcPace

 

 

 

 

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