Update 2:

Between 2:33 to 2:43 new calls could not be established however existing calls were not impacted, therefore this timeframe is referred to as partial outage. Between 2:42 and 2:43 all calls were impacted therefore this minute is considered to be complete outage. 

Stability and reliability of the service is our upmost priority.

Update 1: 2:33 pm EST

We apologize for any inconvenience caused due to recent service disruptions with the VidyoCloud™ service.

We are currently experience performance related issues.

New calls cannot be established however existing calls are not impacted.

If you would like further information or need additional assistance, please contact VidyoCloud Support at 1-844-48-VCaaS (488-2227) or +1-201-620-6955.

Thank you for your ongoing support as a valued Vidyo customer.

The VidyoCloud Support Team

Email: support@vidyocloud.com

Tel: 1-844-48-VCaaS (488-2227), +1-201-620-6955

Online: http://support.vidyocloud.com



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