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ARCHIVED ARTICLE: Immediate Action Required to Continue Using Chrome with VidyoWeb


IMPORTANT NOTICE - ARCHIVED ARTICLE: This article has been archived.

Chrome™ 56, which is scheduled for release on January 31, 2017, deprecates a capability currently used by Vidyo’s JavaScript API such that VidyoWeb™ will stop working on Chrome unless action is taken.

What is the required corrective action?

Version 1.3.15 (0004) of the VidyoWeb Extension and Version 1.3.14B (0004) of the VidyoWorks™ Client API for the VidyoWeb Browser Extension removes the dependency on the deprecated API, MediaStreamTrack.getSources, by replacing it with a new API, MediaDevices.enumerateDevices.

If you are a development partner, you simply need to replace the vidyo.client.js directory with this release. Ensure that you upload the new VidyoWeb package to the VidyoPortal™ so that it is pushed to users the next time they attempt to join a call via VidyoWeb. 

What do I do next?

Where can I get help?

If you need help or have questions, please feel free to do one of the following:

  • Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at
  • Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.
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