Update 2:

After further investigation, our engineering team determined that between 1:04 to 1:13 new calls could not be established however existing calls were not impacted, therefore this timeframe is referred to as partial outage. Between 1:13 and 1:14 all calls were impacted therefore this minute is considered to be complete outage. 

Stability and reliability of the service is our upmost priority.

Update 1: 

We apologize for any inconvenience caused due to recent service disruptions with the VidyoCloud™ service.

On Jan 27th 1:04 PM EST the VidyoCloud service initially experienced a minor outage, which was resolved by Jan 27th 1:14 PM EST During this time,

The VidyoCloud service is now back to normal.

Vidyo is committed to ensuring uninterrupted VidyoConferencing™ and to providing the highest quality of service to our customers. Therefore, we will continue to actively monitor the situation, investigate the root cause of the disruption, and expand our network infrastructure to avoid this situation in the future.

If you would like further information or need additional assistance, please contact VidyoCloud Support at 1-844-48-VCaaS (488-2227) or +1-201-620-6955.

Thank you for your ongoing support as a valued Vidyo customer.

The VidyoCloud Support Team

Email: support@vidyocloud.com

Tel: 1-844-48-VCaaS (488-2227), +1-201-620-6955

Online: http://support.vidyocloud.com

 

 

 

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