VidyoDesktop Service Desk Tier 1 Training

Vidyo has designed our Service Desk Tier 1 for VidyoDesktop™ training to empower support engineers with the ability to efficiently and effectively diagnose and troubleshoot common VidyoConferencing™ issues. As a result of watching this training video, support engineers will have a consistent approach to solving VidyoConferencing related problems, thereby providing a consistent and speedy customer experience and easily facilitating escalation paths.

• Designed for all support levels supporting frontline Vidyo issues
• Gather relevant information and Vidyo endpoint logs
• Troubleshoot VidyoDesktop & VidyoMobile connectivity & AV performance issues
• Reference additional support information
• Identify connectivity/pre-call issues
• Properly escalate VidyoDesktop and VidyoMobile connectivity and performance issues to the Vidyo Support Team

View this OnDemand session below: