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VidyoPortal and VidyoRouter: About Version 17.2.0


Important Notices

When upgrading to VidyoPortal™ and VidyoRouter™ version 17.2.0, please refer to the following:

  • You must upgrade to VidyoPortal and VidyoRouter version 17.2.0 from version 17.1.1, 17.1.0, or 3.4.6. Upgrades from versions earlier than 3.4.6 are not supported. Therefore, if you have a VidyoPortal version that is earlier than 3.4.6, you must first upgrade to 3.4.6 and then upgrade to version 17.2.0. 
  • If you have 10,000 to 15,000 endpoints that need to download the new version from the VidyoPortal, Vidyo recommends that you host the installer on a CDN (Content Delivery Network) so your endpoints can download them from there. Since CDNs can be geo-located, downloads are typically faster. Additionally, for large-scale client distributions, impact on the VidyoPortal performance is significantly reduced.
  • VidyoPortal Virtual Edition version 3.4.x uses more memory in order to run more efficiently than VidyoPortal Virtual Edition version 3.3.x, and therefore requires a minimum of 8 GB of memory. Because previous versions required less memory, you may need to increase the memory allocation on your VidyoPortal Virtual Machine before upgrading.
  • Please review the "Resolved and Known Issues" sections of this article before upgrading.
  • Refer to the Upgrading your VidyoPortal system software article for information about how to perform the upgrade.


What's New in this Release

Here's what's new in this release:

  • User Group Management and Room Access Control APIs
    • A new set of APIs lets you create, delete, and update groups, and assign the groups to rooms. Only users who belong to a group that is assigned to a room can then access that room.
      • For example, let’s say you create a group called the “Marketing Group” and that you have a room called the “Marketing Roadmap” room. You can assign the Marketing Group to the “Marketing Roadmap” room. By doing so, everyone who is part of the Marketing Group will be able to join conferences in the “Marketing Roadmap” room, but anyone who is not part of the Marketing Group will be denied access to that room.
    • We’ve synced this up with SAML; therefore, if you have groups configured with your third-party identity provider, we can authenticate those users through SAML and thereby provide them with access to the proper rooms.
  • Enhanced Load and Capacity Endurance
    • In this release, we’ve made significant enhancements to ensure that our system performance and stability remains satisfactory even under peak conditions.



  • Internet Explorer®: 
    • Important: When upgrading the VidyoPortal using Internet Explorer, please use version 10 or later. Alternatively, you can use another browser, such as Chrome or Firefox.
    • IE 10 and 11 are supported in non-compatibility mode.


Resolved and Known Issues

Resolved Issues

The following table lists the resolved issues in VidyoPortal and VidyoRouter version 17.2.0:

VidyoPortal and VidyoRouter Version 17.2.0 - Resolved Issues
Key Summary
VPTL-8020 After an upgrade on a portal that is not multi-tenant, a new system license can now be applied without receiving the erroneous error message “License you are trying to upload is not valid for a multi-tenant system.” 
VPTL-7956 Tomcat has been updated to optimize health check.
VPTL-7955 Apache server performance has been improved.
VPTL-7947  Room table queries no longer take three or more seconds to complete when the system is in an extremely busy state (such as during a sustained load test). 
VPTL-7942 A UNIQUE_ID module, which will be used for correlating requests, has been added to the Apache access log and the Tomcat access log.
VPTL-7933 The font files have been replaced with optimized smaller font sizes and the mime-types have been updated to set the proper content-type headers.
VPTL-7908  Exporting and importing a portal database now preserves the SAML JKS file; therefore, the previously configured tenants for SAML are recognized. 
VPTL-7901  Customized logos can now be successfully uploaded, viewed, and removed on the Super and Admin portals.  
VPTL-7896  When creating a user with an email address that contains the “@” symbol, such as, the “not a valid email address” error no longer appears and the user is successfully created. 

Known Issues

The following table lists the known issues in VidyoPortal and VidyoRouter version 17.2.0:

VidyoPortal and VidyoRouter Version 17.2.0 - Known Issues
Key Summary
VPTL-7966 Search queries are unable to retrieve restricted groups that have special characters (such as ~, %, @, etc.) in the group name.
VPTL-7940 When a user is created locally and that user logs in to Vidyo Neo using their LDAP credentials, the user details are not imported from LDAP; therefore, if the user belongs to a restricted group, the restricted group is not created when the user logs in.
VPTL-7309 The status-notify.log in the TCP streaming server does not properly update when audio or video is muted from the HTML Control Meeting page.
VPTL-7269 If the Guest Group, Guest Proxy, and Guest Location Tag are set on the Settings > Guest Settings page, and then those values are deleted from the VidyoPortal, the Guest Group and Guest Proxy fields should then display “Default” and the Guest Proxy field should display “No Proxy”; however, all three fields display numeric values.
VPTL-7172 The status-notify.log in the TCP streaming server does not capture the Presenter Mode enable/disable status.
VPTL-7168 The status-notify.log in the TCP streaming server does not capture SAML user and room status (such as logging in and creating rooms).
VPTL-7162 The status-notify.log in the TCP streaming server does not capture creating a scheduled room.
VPTL-7160 The status-notify.log in the TCP streaming server does not capture creating a public room.
VPTL-7147 The TCP streaming server is unable to keep up with the logging of user events.
VPTL-6938 On the Settings > Maintenance > Database page in the Super Admin portal, when the Factory Defaults button is pressed, the database is restored to the factory defaults but an erroneous “Failure” error message appears.
VPTL-6905 When the tenant and user language are set to a language other than English and the VidyoDesktop™ language is also set to that language, the Control Meeting page as viewed from VidyoDesktop may appear in English rather than in the selected language.
VPTL-6900 The Cancel button does not work on the Admin portal CDR Access page.
VPTL-6862 If the Added or Uploaded drop-downs are selected on the Settings > Endpoint Software Versions page, the “Sort Ascending” and “Sort Descending” options are grayed out.
VPTL-6851 If a user clicks the Activate or Delete button on the Settings > Endpoint Software Versions page when there is nothing in the “External CDN URL” list, the erroneous message “Please select only one External URL” appears instead of a message indicating that there is no URL present or that the user must add a URL.
VPTL-6818 If an invalid External CDN URL is entered on the Endpoint Software Versions page and the user clicks the Save button, the URL is not saved; however, the system does not display an error message indicating that the URL is invalid and cannot be saved.
VPTL-6790 When the Thai language is selected as the system language, some messages continue to appear in English.

When SSL is disabled, the VidyoPortal prompts for a reboot when a new server certificate is applied.


Performing a factory default deletes the FQDN from the VidyoManager.

Workaround: Restore the FQDN by going through the network interface configuration in the System Console.
VPTL-6196 When auto-provisioned LDAP users who are currently logged in get deleted from the Admin > Users page, those users should get logged off and deleted; however, occasionally, some of the users do not get logged off and/or do not get deleted.
VPTL-6143 After starting a "Force Standby" action, the Force Standby button should be inactive, but is still active.
VPTL-6071 On the Hot Standby page, the Peer Status is only updated when the page is loaded at login or when it is reloaded. Navigating to another menu on the Super Portal does not update that status indicator.
VPTL-6032 When the management interface on the VidyoGateway™ is on an alternate port (e.g., 8443), there is an extra "/" character inserted before the port number in the hyperlink on the VidyoPortal Component page.
VPTL-5392 When SSL is enabled, the erroneous message “Super Security SSL Settings have been reset…” is displayed rather than the correct “Restart is pending…” message when a reboot is cancelled after applying a client CA certificate.
VPTL-5366 When SSL is enabled, the user is not prompted to reboot the server after regenerating a self-signed certificate.
VPTL-4978 If media encryption is disabled on the VidyoPortal, it does not prompt to reboot although it must be rebooted for the setting to take effect.
VPTL-4907 When performing a restore to factory defaults, no progress bar appears. In addition, after the factory defaults are restored, the VidyoPortal does not get automatically logged off.
VPTL-4753 On the Settings > Hot Standby > Operation page, if OK is selected for Force Standby, the system stays on the Operation page after the force standby instead of navigating to the login page.

The Cancel button does not revert back to the last saved state for VidyoWeb™, VidyoMobile™, and VidyoProxy search options and syslog.

Workaround: Refresh the page or click on a different tab to revert to the last saved state.

On the VidyoGateway/VidyoReplay/VidyoRecorder Components page, the Save button is disabled even after the user enters all mandatory fields.

Workaround: To enable the Save button, click anywhere on the page after entering the mandatory fields.


The same legacy device cannot be added to two different tenants. The legacy device must be deleted from one tenant in order to add it to another tenant.
VPTL-4120 When a user joins a conference via IPC, that user’s status shows as Busy (as expected) but room names for that user are erroneously listed in the Room column.
VPTL-3677 Forgot Password does not function for locally authenticated Normal users if the admin or operators are LDAP authenticated.
VPTL-3623 The system restart message does not display after refreshing the browser on the Super Admin portal > Settings > Security page.
VPTL-2766 The Group Limit is not enforced when a user invites all of the participants at once.
VPTL-2444 If an existing tenant is edited to change the prefix to 0, the erroneous message “Cannot use prefix “0”. Please choose another Tenant Ext. Prefix” appears.
VPTL-2338 When a VidyoRoom™ SE is added to the VidyoPortal, it does not appear on the VidyoPortal Manage VidyoRooms page.
VPTL-1568 The Super and Admin UIs do not display the "Forgot Password" link when LDAP authentication is enabled and none of the users are selected for LDAP authentication.
VPTL-1098 After enabling the "Enforce password complexity rules", the Super Admin and Operator user types are not forced to change their passwords. 
Workaround: Manually update the passwords for these user types.
VPTL-1089 The Admin account receives a license expiration notification email twice (instead of once) when each of the 45, 15, 7, and 6 day increments are left for the license expiration.
VPTL-976 The Audit logs may be captured in a non-sequential date and time order, may not capture log outs due to session time out, and may not capture or may incorrectly capture actions performed from the Components or Maintenance tabs.
VPTL-867 The Audit logs do not capture changes made to some of the tabs on the Settings page.
VPTL-237 When a direct call is made from a legacy device to a VidyoDesktop user and the call times out because the VidyoDesktop user does not answer, the user status is not updated to RingNoAnswer.


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