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Canceling a Plan and Undoing a Subscription Cancellation

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If you are an Admin, you can cancel your subscription to the Team Plan or the Enterprise Plan as described in the "Canceling a Plan" section below. If you change your mind about the cancellation, you can undo it as long as you do so before the end of your billing cycle (see the "Undoing a Subscription Cancellation" section below for more information about how to undo a cancellation).

Canceling a Plan

To cancel your plan:

  1. Log in to the VidyoConnect portal.

    The HOME page appears.



  2. Click PLAN DETAILS from the main menu.

    The PLAN DETAILS page appears.



  3. Scroll down to the bottom of the PLAN DETAILS page.

  4. Click the CANCEL CURRENT PLAN button.

    A confirmation pop-up appears.



  5. Click YES if you want to continue with the cancellation.

    A message appears indicating that your subscription is canceled but that you can continue to use your current plan until the end of the billing cycle. After that, your account will be deleted along with all associated data.

    SubscriptionCanceledMessage.jpg

Undoing a Subscription Cancellation

If you canceled your Team or Enterprise plan, and then you change your mind, you can undo the cancellation as long as you do so before the end of your billing cycle.

To undo a subscription cancellation:

  1. Log in to the VidyoConnect portal.

    The HOME page appears.

  2. Click UNDO CANCELATION at the top of the HOME page.

    "UNDO CANCELATION" also displays on the other pages as well with the exception of the ANALYTICS page.



    A confirmation pop-up appears.

    ReactivatePopup.jpg

  3. Click YES if you want to undo the cancellation and reactive your plan.

    A message appears indicating that the cancellation is stopped. You can then continue enjoying the plan that you had previously subscribed to.

    CancellationStopped.jpg



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