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Uploading Endpoint Software Installation Files

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The radio button selected on the File Server page determines the layout of the Endpoint Software Versions page.

If you are using VidyoPortal version 3.4.4 or earlier, scroll to the bottom of this article to obtain the necessary information.

Uploading endpoint software installation files to an external server or CDN

To upload endpoint software installation files to an external server or CDN:

  1. Log in to the Super Admin portal using your Super Admin account.

    For more information, see Logging in to the Super Admin Portal.

    The Components page displays by default.

  2. Click the Settings tab.

    The Upload System License page displays by default.

  3. Click  to the left of Manage Endpoint Software on the left menu

  4. Click Endpoint Software Version from the submenu.

    The Endpoint Software Version page displays.

    Endpoint_Software_Versions_CDNs.png

  5. Select the appropriate software version from the Platform drop-down.

  6. Enter the appropriate URL in the External CDN URL.

  7. Enter the associated version in the External Version.

  8. Click Save.

    From the Added Endpoint Software list, you can activate or delete external CDN URLs for your users from the list. For additional information, see Activating an Endpoint Installation File and Deleting an Endpoint Installation File.

Uploading endpoint software installation files to VidyoPortal

To upload endpoint software installation files to VidyoPortal:

      1. Log in to the Super Admin portal using your Super Admin account.

        For more information, see Logging in to the Super Admin Portal.

        The Components page displays by default.

      2. Click the Settings tab.

        The Upload System License page displays by default.

      3. Click  to the left of Manage Endpoint Software on the left menu.

      4. Click Endpoint Software Version from the submenu.

        The Endpoint Software page displays.

        Endpoint_Software_Versions.png

      5. Download the latest version of the software to your computer.

      6. Click Browse.



      7. Locate the installation file on your computer and click Upload to import it.

        To avoid failure messages, make sure you are uploading Vidyo software only. The software file name ends with an .exe extension for Windows and VidyoRoom and .dmg for Macintosh.

        We recommend uploading the latest version of the software when it becomes available to help make sure all system users are utilizing the most up-to-date Vidyo software.


        When the endpoint installation file is uploaded, it displays in the Uploaded Endpoint Software list under its corresponding heading. Scroll through this list to view all available installation files.


        From the Uploaded Endpoint Software list, you can activate or delete installers for your users from the list. For additional information, see Activating an Endpoint Installation File and Deleting an Endpoint Installation File.

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To upload endpoint software installation files to VidyoPortal if using VidyoPortal version 3.4.4 or earlier:

            1. Log in to the Super Admin portal using your Super Admin account.

              For more information, see Logging in to the Super Admin Portal.

              The Components page displays by default.

            2. Click the Settings tab.

              The Upload System License page displays by default.

            3. Click Upload Endpoint Software on the left menu.

              The Upload Endpoint Software page displays.

            4. Download the latest version of the software to your computer.

              The link is provided to you by your reseller or by Vidyo Customer Support.

            5. Click Browse.

            6. Locate the installation file on your computer and click Upload to import it.

To avoid failure messages, make sure you are uploading Vidyo software only. The software file name ends with an .exe extension for Windows and VidyoRoom and .dmg for Macintosh. Vidyo recommends uploading the latest version of the software when it becomes available to help make sure all system users are utilizing the most up-to-date Vidyo software. Since Super Admin endpoint software uploads overwrite Tenant Admin uploads, Tenant Admins should always upload files on their tenants after Super Admin uploads are completed.


When the endpoint installation file is uploaded, it displays in the Uploaded Endpoint Software list under its corresponding heading. Scroll through this list to view all available installation files.

From the Uploaded Endpoint Software table, you can activate an installer for your users or delete installers from the list. For additional information, see Activating an Endpoint Installation File and Deleting an Endpoint Installation File.

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