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Vidyo Neo for Desktop and WebRTC: About Version 17.1.2

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What's New in this Release

Here's what's new in this release:

  • Vidyo Test Call
    • Have an important video call coming up? Would you like to check that your audio and video are working properly before you join the call? With the new Vidyo Test Call feature, you can make a test call ahead of time, and then rest assured that your actual video call will go off without a hitch.

      VidyoTestCall_cropped.jpg

    • When you place a test call, we’ll make a ten-second recording of your audio and video. We’ll then stream the recording back to you so you’ll know if everything sounds and looks good.
    • Both registered and guest users can access the Vidyo Test Call feature via the Vidyo Neo Device Settings page. To access this page, simply click NeoCogButton.png.

 

The Vidyo Test Call feature is COMING SOON to VidyoConnect.

 

  • New Custom Invocation Parameter: Disable Audio
    • If you want to use Vidyo Neo’s video capabilities, but not its audio capabilities, you can invoke the new “Disable Audio” parameter to mute all audio (except notification sounds).
    • For more information about the powerful Custom Invocation feature available with Vidyo Neo, see the Custom Invocation of Vidyo Neo Technical Note or the Using Custom Invocation article.

 

Compatibility

To determine which version of the VidyoPortal™ your Vidyo Neo release is compatible with, refer to the Vidyo compatibility matrix article.

Vidyo Neo for Desktop Compatibility

The following table defines the compatibility between Vidyo Neo for Desktop version 17.1.2 and OS platforms. 

Compatible Windows® Platforms Compatible Mac® OS X Platforms
Windows 7 32-bit and 64-bit Mac OS X 10.10.x
Windows 8.1 32-bit and 64-bit Mac OS X 10.11.x
Windows 10 32-bit and 64-bit Mac OS X 10.12.x

 

Vidyo Neo for WebRTC Compatibility

The following table defines the compatibility between Vidyo Neo for WebRTC version 17.1.2, OS platforms, and browsers. 

Compatible Windows®
Platforms
Compatible Mac®
OS X Platforms
Other Compatible Platforms Compatible Browsers
Windows 7 32-bit and 64-bit Mac OS X 10.10.x Linux® (Ubuntu 14.04 and 16.04 LTS) Chrome™ (two most recent stable channel released versions)
Windows 8.1 32-bit and 64-bit Mac OS X 10.11.x Chrome OS (two most recent stable channel released versions) Firefox® (two most recent supported official releases)
Windows 10 32-bit and 64-bit Mac OS X 10.12.x    

 

The tables above reflect Vidyo’s current test matrix. Other platforms and browsers may also work, although they are not officially supported.

 

Resolved and Known Issues

This section lists the resolved and known issues in Vidyo Neo for Desktop as well as the known issues in Vidyo Neo for WebRTC.

 

Resolved Issues in Vidyo Neo for Desktop

The following table lists the resolved issues in Vidyo Neo for Desktop version 17.1.2:

Vidyo Neo for Desktop Version 17.1.2 - Resolved Issues
Key Summary
NEP-7911 The View Page Source option no longer appears in the pop-up when right-clicking on the Vidyo Neo window.
NEP-7889 In calls with more than eight to ten participants, audio clipping no longer occurs.
NEP-7780 The custom invocation parameter autoUpdate=false now correctly prevents automatic updates from occurring.
NEP-7779 The custom invocation parameter disableSearch=false now correctly prevents the Search field from being displayed. 
NEP-7443 A Vidyo protocol registry application issue on Windows 7, 8.1, and 10 was fixed.
NEP-7171 The Vidyo Neo Calendar Integration feature for Google Calendar™ no longer displays meetings that users were not invited to.
NEP-7170 The Vidyo Neo Calendar Integration feature for Google Calendar no longer occasionally disconnects; therefore, users do not need to click Connect and re-authorize to see their meetings.
NEP-7131 An issue that prevented the Vidyo Neo Calendar Integration feature from connecting with Exchange has been fixed.
NEP-6774 If a user logs in via SAML on more than one machine, they will be able to successfully log in and will no longer receive the error message "Invalid username or password... Waiting for the successful login from your browser."
NEP-6626 Vidyo Neo now updates automatically, whereas prior to this release, in rare cases, Vidyo Neo was unable to do so.
NEP-6114 Joining a meeting now takes less time than it did in prior releases.

 

Known Issues in Vidyo Neo for Desktop

The following table lists the known issues in Vidyo Neo for Desktop version 17.1.2:

Vidyo Neo for Desktop Version 17.1.2 - Known Issues
Key Summary
NEP-7330 If a user joins a public room that they own, and they click the “Moderate Call” button, they are prompted to enter their credentials; however, if they click the “Moderate Call” button again, the Control Meeting page opens.
NEP-7244 If a user selects a ringing device other than the default on the Vidyo Neo Device Settings page, the selected ringing device is not remembered upon re-launch, and Vidyo Neo reverts to the default ringing device.
NEP-6836 When guest users or WebRTC users join a call with their cameras and microphones muted, they see audio-only tiles on the Vidyo Neo in-call screen.
NEP-6787 In some cases, if Outlook is the default email client and a user creates a meeting invitation with Vidyo Neo, when the Outlook meeting invite opens, the HTML meeting invitation does not appear.
NEP-6706 The “Joining the call” message continues to display for three to four seconds after all the video tiles appear.
NEP-6674 When Vidyo Neo is downloaded from the VidyoPortal and the installer is launched, the message “Vidyo Neo is an application downloaded from the Internet. Are you sure you want to open it?” appears twice.
NEP-6431 When a user has more than one display and shares a PowerPoint® slideshow when Presenter View is enabled, both the slideshow and Presenter View are shared.
NEP-6405 Occasionally, the ringing continues after a user cancels a direct call.
NEP-6213

When in Theater Mode, if all cameras are muted and then unmuted from the Control Meeting page, only one tile appears.

Workaround: Switch to Gallery View to see all the tiles or disconnect and rejoin the call.
NEP-6082

When a new meeting is created, Outlook crashes one time after each clean installation of Vidyo Neo on Windows 10 32-bit with Microsoft Outlook 2016.

NEP-6029

If Vidyo Neo loses connection with the Microsoft Outlook calendar, the user will not receive a notification that the connection was lost.

NEP-6000

If a user has the room details page open at the same time the admin sets a PIN for the room, when the user clicks the Join button, they will not be asked to enter the PIN nor will they be able to join the room.

Workaround: Re-open the room details page. You will then be asked to enter the PIN.
NEP-5988 The room status does not get refreshed every two minutes.
NEP-5956 If a monitor is shared from a Mac, the other participants in the conference see the shared monitor but they also see the highlighted borders and the Share icon.
NEP-5955

When a user clicks to select their own room, there is a few second delay before the room link and the send invitation links appear.

NEP-5926

If a conference participant selects an application to share and then minimizes the application, that participant’s view will appear as if they are sharing the content, but the remote users will not see the shared content.

NEP-5776 When the VidyoPortal is configured to not Allow Public Room creation by users, the + button (which enables the creation of new public rooms) appears for a few seconds after the Neo application starts
NEP-5311

When using Windows 8.1 64-bit or Windows 10, if a PowerPoint® is shared in edit mode and then switched to slide show mode, edit mode is still shown to the conference participants.

NEP-4921 If a user’s camera is being used by an application other than Vidyo Neo, and then the user joins a call with Vidyo Neo, that user will not see a notification that their camera is in use by another application.
NEP-4802 Due to an Apple® limitation, when sharing the Mail application on a Mac, the minimized view of Vidyo Neo for Desktop is also shared.
NEP-4801 Due to an OS limitation, while a participant is sharing their screen, the green outline that appears around the shared content does not include the taskbar even though the other conference participants can actually see the taskbar.
NEP-4713 Due to an OS limitation, when a participant views the list of apps available to share, Safari® windows are shown as “Untitled” and Chrome™ windows are shown as “New Tab”.
NEP-4313 Due to a limitation in Outlook on a Mac, when a meeting is scheduled via Vidyo Neo on a Mac, the attendees’ availability information does not appear.
NEP-4221

In low bandwidth calls, lip sync issues might occur.

NEP-4161 The tracer and share icon are not restored when the shared application is restored from minimized state.
NEP-4047 Echo can be heard for approximately one second after a headset is disconnected from a MacBook Pro® or a MacBook®.
NEP-3685 The incorrect CDR call completion code displays when the call is ended by the caller.
NEP-3684 Incorrect CDR entries display when an incoming call times out.
NEP-3467 If the network is slow and a user is the first participant to join a call, the user sees a “[username] has joined the conference” message instead of the “You’re the only person in the call” message.
NEP-3187 If a user has more than one display and shares the main display, the video window does not move to the non-shared display.
NEP-2129 If a Tenant admin changes the name of a room, Vidyo Neo users do not see the new room name in the UI until they log out and log back in.
NEP-1077 The order of the Available Shares list only updates when Vidyo Neo is restarted.

 

Known Issues in Vidyo Neo for WebRTC

The following table lists the known issues in Vidyo Neo for WebRTC version 17.1.2:

Vidyo Neo for WebRTC Version 17.1.2 - Known Issues
Key Summary
NEPWEB-1131 When a conference participant who is using a Microsoft Edge, Firefox, or Chrome browser disconnects from a call when their microphone is muted, the other participants in the call may briefly hear some audio.
NEPWEB-1118 Due to a limitation with the Firefox browser, if a user opens the application share list and then changes the name of an app, the app's name is not updated on the application share list.
NEPWEB-1090 If a user clicks a guest link, goes to the Device Settings screen, and then remains inactive for several minutes, Vidyo Neo for WebRTC times out.
NEPWEB-1083
and
NEPWEB-824

Due to a limitation with the Firefox browser, even if multiple audio output devices are connected, only the system default device appears as the speaker and ringing device on the Vidyo Neo Device Settings screen.

NEPWEB-932

If there are no lines available on the VidyoPortal when a Vidyo Neo for WebRTC guest user tries to join a call, the guest user will receive the erroneous message “Unable to join the conference. Please contact your administrator” instead of the correct message “Unfortunately, all lines are in use. Please contact your administrator or try again”.

NEPWEB-919

When using Firefox, if multiple windows of the same application are open, sometimes only one appears in the application share list.

NEPWEB-916 If a Firefox user joins a call, shares content, and then edits the shared content, the other participants in the call will not see the edits.
NEPWEB-914 If a Firefox user joins a call as a guest and then gets disconnected, after refreshing the browser, that user will receive a message saying the server is full and asking them to “Try again”. If the user then clicks the “Try again” button, the Firefox browser icon will keep spinning and never load the page.
NEPWEB-369

When using Firefox on Ubuntu® 16.04 OS, when you start sharing an application, the application is not brought to the foreground.

NEPWEB-198

When using Chrome on Windows 8.1, the device list may show an invalid speaker and microphone option with the label "Communications".

 

 

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