To download logs:
- Log in to the Admin UI using your account.
For more information, see Logging in to the Admin Portal.
- Navigate to MAINTENANCE > DOWNLOAD LOGS.
Your browser downloads log information in plain text format in a .tar.gz file.
To download logs from all Media Servers connected to a Session Manager:
Navigate to MAINTENANCE > DOWNLOAD LOGS-ALL.
It may take several minutes for all of the logs to be gathered and downloaded.