To download logs:

  1. Log in to the Admin UI using your account.

    For more information, see Logging in to the Admin Portal.

  2. Navigate to MAINTENANCE > DOWNLOAD LOGS.

    Downloading_Logs.png

    Your browser downloads log information in plain text format in a .tar.gz file.

To download logs from all Media Servers connected to a Session Manager:

Navigate to MAINTENANCE > DOWNLOAD LOGS-ALL.

It may take several minutes for all of the logs to be gathered and downloaded.

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