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Technical FAQs: Connecting from your mobile device


Question: Do I need to download anything to participate in a video chat from my mobile device?

Answer: Yes, download the application ahead of time by searching for the name of the application in your app store.

Question: A pop-up keeps displaying from my phone asking for access to my devices. Should I allow access?

Answer: Yes! This will allow us to see and hear you when you connect to the video chat.

Question: I want to be sure I have the best audio experience. What can I do to prepare?

Answer: Your mobile device has a built-in microphone and speaker that you can use for your video chat. We recommend that you use earbuds with an in-line microphone for privacy and better audio quality.

Question: I have connected to my video chat and I want to mute my audio and video. What do I need to do?

Answer: On your screen you will see icons that look like a microphone and a camera. To mute and unmute these devices, click the corresponding icon. We recommend that you do not click the speaker icon because if you do you won't be able to hear our agent.

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    Moises Rodriguez


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