The VidyoRoom and VidyoPanorama 600 systems create log files that you can download. For example, you can download Recovery Console logs which contain timestamped information about actions performed in the Recovery Console (e.g., rebooting, changing the Admin UI settings, restoring factory settings, upgrading, etc.).

Starting with VidyoRoom version 3.3.19 Revision B, you can no longer select multiple log files to download when Write Protection Mode is enabled. The log file will automatically download after you click on the file. If the Splunk® forwarder has been enabled, these logs will be forwarded to your Splunk server.A new log file is created when the file size reaches 110 MB.

To set the logs levels and access the log files:

  1. Click the Logs tab.

    Setting_the_Log_Levels_and_Accessing_the_Log_Files_1.png

  2. Click the blue triangle next to the words Log Levels to view the log level settings if needed.

  3. Enter the log name and click either Apply Permanently or Apply Temporarily.

  4. Click the blue triangle next to the words Log File List to view the list of log files if needed.

  5. Do any of the following:

    • Select the checkbox to the left of the specific file that you want to delete, and click Delete.
      If Write Protection Mode is enabled, the Delete button will be grayed out. Therefore, to delete the file, you must first disable Write Protection Mode. For more information about Write Protection Mode, see Updating the Firmware and Using Write Protection Mode.

    • Select the checkbox to the left of “Log File Name”, and then click Delete if you want to delete all the log files except for the last one (which is the currently active log file).

      If Write Protection Mode is enabled, the Delete button will be grayed out. Therefore, to delete the files, you must first disable Write Protection Mode. For more information about Write Protection Mode, see Updating the Firmware and Using Write Protection Mode.

    • Select the checkbox to the left of the file(s) you want to download, and then click Download.
      If Write Protection Mode is enabled, the Download button will be grayed out. Therefore, to download a file, you can either click on the file name of the specific log file at the bottom of the download list that you want to download, or you can disable Write Protection Mode. For more information about Write Protection Mode, see Updating the Firmware and Using Write Protection Mode.

The system will download a compressed package of the selected logs called vrlogs.tar. The TemperatureLog.csv file will be included in the vrlogs.tar package. The VidyoRoom system updates the TemperatureLog.csv file every five minutes. If the temperature of the VidyoRoom CPU rises above a particular high or critical level, a temperature reading displays in Celsius at the top of the Admin UI page that is currently being accessed with the word “Critical” or “High” in front of it.

Setting_the_Log_Levels_and_Accessing_the_Log_Files_2.png

The following table specifies the temperatures at which the word “High” or “Critical” displays per VidyoRoom model.

VidyoRoom Model High
(Temperature in Celcius)
Critical
(Temperature in Celcius)
VidyoRoom HD-2, HD-3, HD-40 Revision B, and HD-230 Revisions A and B 90° or above 99° or above
VidyoRoom HD-40
Revisions A and C
95° or above 104° or above
VidyoRoom HD-100
Revision 4A
77° or above 85° or above
VidyoRoom HD-100
Revision D
83° or above 91° or above
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