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Using the VidyoRoom Admin UI Logs Tab

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You can use the VidyoRoom Admin UI Logs tab to:

  • Set the system time
  • Configure the reboot maintenance schedule
  • Set the log levels and access the log files
  • Enable the Splunk forwarder

The first three bullets above are described in this article. For information about enabling the Splunk forwarder, see the Managing the Splunk Forwarder Settings article.

Setting the System Time

To set the system time:

  1. Click the Logs tab.

    Setting_the_System_Time_1.png

  2. Click the blue triangle next to the word Time to view the time settings if needed.

  3. Enter the system time of the VidyoRoom or VidyoPanorama 600.

  4. Click Set Time.

If the CMOS battery fails, the system date reverts back a few years. When you attempt to manually change correct the system date via the Admin UI, the CMOS Battery Warning notification may appear to remind you to check if your the CMOS battery needs to be replaced.

Setting_the_System_Time_2.png

 

Configuring the Reboot Maintenance Schedule

The Maintenance section of the Logs tab enables you to schedule your reboots on a monthly or weekly basis or by the number of days since the last reboot.

To configure the reboot maintenance schedule:

  1. Click the Logs tab.

    Reboot_Maintenance_Schedule_1.png

  2. Click the blue triangle next to the words Maintenance to view the maintenance settings if needed.

  3. Select the Enable Reset Maintenance checkbox to set a recurring reboot schedule:

    • Select the Monthly radio button and select a number to set your system to reboot after that number of months have elapsed.

    • Select the Weekly radio button and select a day to set your system to reboot on that day each week.

    • Select the Days since last system reboot radio button and select a number to set your system to reboot after that number of days has elapsed.

      If Write Protection Mode is enabled in the Firmware > Update section, the number of days since last system reboot cannot be set to more than seven days.

  4. Select the hour and minute at which you want the system to reboot from the Time drop-down.

To prevent the system from rebooting while your users are using it, the reboot only occurs if the system has been idle for at least 10 minutes. If 24 hours pass from the time the reboot was scheduled to occur and the system is not idle for at least 10 minutes during that 24-hour period, the reboot is skipped.

For example, if a reboot is scheduled for every Tuesday at 1 AM, but the VidyoRoom is in a call on Tuesday at 1 AM, the reboot does not occur. The system would then wait for the VidyoRoom to be idle for 10 minutes so that it could reboot. However, in this case, the VidyoRoom continues to have users joining and leaving calls every 5 or so minutes until Wednesday at 1 AM. At that time, the reboot window would pass, and the VidyoRoom would not attempt to reboot until the following Tuesday at 1 AM (that is, six days later).

 

Setting the Log Levels and Accessing the Log Files

The VidyoRoom and VidyoPanorama 600 systems create log files that you can download. For example, you can download Recovery Console logs which contain timestamped information about actions performed in the Recovery Console (e.g., rebooting, changing the Admin UI settings, restoring factory settings, upgrading, etc.).

For VidyoRoom HD-40 Rev A, B, and C, HD-100 Rev D and Rev 4A, HD-230, and VidyoPanorama 600, the ability to download Recovery Console logs is available only when the VidyoRoom systems are running Recovery Console versions 5.0.28 and later. Earlier versions of the Recovery Console will not make the logs available for download.

For VidyoRoom HD-2 and HD-3 systems, the Recovery Console logs are available via the Admin UI Logs tab.

Starting with VidyoRoom version 3.3.19 Revision B, you can no longer select multiple log files to download when Write Protection Mode is enabled. The log file will automatically download after you click on the file. If the Splunk® forwarder has been enabled, these logs will be forwarded to your Splunk server.A new log file is created when the file size reaches 110 MB.

To set the logs levels and access the log files:

  1. Click the Logs tab.

    Setting_the_Log_Levels_and_Accessing_the_Log_Files_1.png

  2. Click the blue triangle next to the words Log Levels to view the log level settings if needed.

  3. Enter the log name and click either Apply Permanently or Apply Temporarily.

  4. Click the blue triangle next to the words Log File List to view the list of log files if needed.

  5. Do any of the following:

    • Select the checkbox to the left of the specific file that you want to delete, and click Delete.
      If Write Protection Mode is enabled, the Delete button will be grayed out. Therefore, to delete the file, you must first disable Write Protection Mode. For more information about Write Protection Mode, see Updating the Firmware and Using Write Protection Mode.

    • Select the checkbox to the left of “Log File Name”, and then click Delete if you want to delete all the log files except for the last one (which is the currently active log file).

      If Write Protection Mode is enabled, the Delete button will be grayed out. Therefore, to delete the files, you must first disable Write Protection Mode. For more information about Write Protection Mode, see Updating the Firmware and Using Write Protection Mode.

    • Select the checkbox to the left of the file(s) you want to download, and then click Download.
      If Write Protection Mode is enabled, the Download button will be grayed out. Therefore, to download a file, you can either click on the file name of the specific log file at the bottom of the download list that you want to download, or you can disable Write Protection Mode. For more information about Write Protection Mode, see Updating the Firmware and Using Write Protection Mode.

The system will download a compressed package of the selected logs called vrlogs.tar. The TemperatureLog.csv file will be included in the vrlogs.tar package. The VidyoRoom system updates the TemperatureLog.csv file every five minutes. If the temperature of the VidyoRoom CPU rises above a particular high or critical level, a temperature reading displays in Celsius at the top of the Admin UI page that is currently being accessed with the word “Critical” or “High” in front of it.

Setting_the_Log_Levels_and_Accessing_the_Log_Files_2.png

The following table specifies the temperatures at which the word “High” or “Critical” displays per VidyoRoom model.

VidyoRoom Model High
(Temperature in Celcius)
Critical
(Temperature in Celcius)
VidyoRoom HD-2, HD-3, HD-40 Revision B, and HD-230 Revisions A and B 90° or above 99° or above
VidyoRoom HD-40
Revisions A and C
95° or above 104° or above
VidyoRoom HD-100
Revision 4A
77° or above 85° or above
VidyoRoom HD-100
Revision D
83° or above 91° or above
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    Diego Carrillo

    The right Time section is under Settings > Language and Time Zone > Manual

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