To change the Media Server access password:

  1. Log in to the Admin UI using your account.

    For more information, see Logging in to the Admin Portal.

  2. Navigate to MAINTENANCE > SECURITY.

  3. Click the Media Server Access subtab.

    Credentials.png

  4. Change the username and password that you wish to use for the Session Manager to communicate to the Media Server.

When changing the username and password on an active server you must disconnect any active calls that are running on that Media Server.

When you change the Media Server Access credentials on the Media Server, you must delete and re-add the server on the Media Server Access subtab of all Session Managers. The username and password MUST match in order for the Session Manager to utilize the Media Server.

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