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In general, TCP 17990 is open inbound to your VidyoRouter so VidyoPortal can usually reach VidyoRouter on TCP 17990. If TCP 17990 is not open from VidyoPortal to VidyoRouter, you may get a failure in the diagnostics. Please see example:
[SCIP Report]
SCIP : FQDN=vidyorouter.domain.com; IP_Addr=192.168.1.105; PORT=17990; STATUS=FAIL

Open TCP 17990 inbound to VidyoRouter from VidyoPortal
Check VidyoRouter interface to see if a log is being created every few minutes as VidyoRouter may be restarting

If security team does not allow VidyoPortal to access TCP 17990 on VidyoRouter, keep note that this will have a fail.
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