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VidyoRoom - Unable to control USB based PTZ camera from VidyoRoom

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If you find that the camera is not functioning correctly from Vidyoroom please update the room image and client software to the latest version.

Additionally, please confirm the following:

  • USB cable is confirmed working and connected securely
  • Camera is selected under the Video options menu
  • (If applicable) Visca cable is connected to Visca Input port and dial on back of camera is set to #7

 

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    Robert Bissen

    We did upgrade the HD2 to 3.3.23. Image is 0.2.20.0 and as of a couple weeks ago, that was latest for HD2.

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