VidyoRoom - Required Information When Reporting a Hardware Issue – VidyoCloud Support

Detailed description of the issue, including logs and exact time frames
Software version installed on the malfunctioning unit
Serial number of the malfunctioning unit
In case of A/RMA, the shipping address of where you would like us to ship the replacement unit, including company name
In case of A/RMA, the contact information of the person who will be receiving the unit including their name, email address, and phone number
Troubleshooting steps taken to investigate the issue prior to contacting Vidyo Support

VidyoRoom - Required Information When Reporting a Hardware Issue