• Detailed description of the issue, including logs and exact time frames
  • Software version installed on the malfunctioning unit
  • Serial number of the malfunctioning unit
  • In case of A/RMA, the shipping address of where you would like us to ship the replacement unit, including company name
  • In case of A/RMA, the contact information of the person who will be receiving the unit including their name, email address, and phone number
  • Troubleshooting steps taken to investigate the issue prior to contacting Vidyo Support
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