POST-MORTEM

During this incident, all VidyoCloud services were unavailable for customers. An edge Firewall device at one of our data centers was identified to be in a non-responsive state. This resulted in traffic being dropped, leading to subsequent accessibility issues. Once our Operations team migrated to another data center, access for customers returned to normal. Our Operations team is working with the vendor to avoid these types of issues in the future, the cause has been identified and the appropriate patch scheduled and to be deployed on the said data center edge firewall devices. The current data center’s edge Firewall is not affected and risk has been remediated on the previously active data center.

  • 5/15/17 9:31 PM EST: Service has been restored.
  • 5/15/17 9:16 PM EST: Vidyo is actively working on the issue to identify the cause of the outage.
  • 5/15/17 8:47 PM EST: Vidyo is currently investigating a report where login to VidyoCloud is unavailable. Further updates as our team triages the report.

 

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